If your website is not loading, the cause may be related to DNS, hosting configuration, website files, SSL or a temporary service issue.

Start with these basic checks before contacting support.

Check whether the website is down for everyone

Try opening the website from:

- Another browser
- Another device
- A mobile connection
- A different internet connection

If the website works elsewhere, the problem may be related to your local network, browser cache or DNS resolver.

Check the domain name

Make sure:

- The domain name has not expired.
- The domain is using the correct nameservers.
- The DNS records point to the correct hosting server.
- Recent DNS changes have had enough time to propagate.

DNS changes may take time to become visible across different networks.

Check your hosting service

Log in to your client account and confirm that the hosting service is active.

If the service is suspended, expired or otherwise unavailable, the website may not load.

Check the website files

If you recently uploaded, moved or edited files, verify that:

- The main website files are in the correct document root.
- Important files were not accidentally deleted.
- File and folder permissions are appropriate.
- The website configuration has not been changed incorrectly.

Check for application errors

If you use WordPress or another application, a plugin, theme or application update may cause an error.

If the problem started immediately after a change, review the recent changes.

Check SSL and HTTPS

If the website loads over HTTP but not HTTPS, the problem may be related to:

- SSL certificate installation
- Certificate expiration
- Domain mismatch
- HTTPS redirects
- Mixed content or configuration

Clear local cache

Try:

- Refreshing the page
- Clearing the browser cache
- Using a private or incognito window
- Restarting the browser

Common error messages

Examples include:

- 403 Forbidden
- 404 Not Found
- 500 Internal Server Error
- 502 Bad Gateway
- 503 Service Unavailable
- DNS errors
- SSL certificate warnings

The exact error message can help identify the cause.

Need assistance?

If your website is still not loading, please contact our support team and include:

- The affected domain
- The exact error message
- When the issue started
- Any recent changes made to the website or hosting account