If your domain is opening the wrong website or is not reaching your hosting account, the issue is usually related to DNS, nameservers or hosting configuration.
Check the nameservers
Make sure the domain is using the nameservers required for your hosting service.
If you recently changed the nameservers, DNS propagation may still be in progress.
Check DNS records
Review the DNS zone and confirm that the relevant records point to the correct server.
Common records include:
- A record
- AAAA record
- CNAME
- Nameserver records
The exact records required depend on your hosting configuration.
Check the server IP address
If your domain uses an A record, confirm that the IP address matches the correct hosting server.
An old or incorrect IP address may cause the domain to open another server or website.
Check the domain configuration in cPanel
If the domain is hosted in cPanel, confirm that:
- The domain has been added correctly.
- The document root is correct.
- The domain is linked to the intended website directory.
Check for redirects
A redirect may send visitors to another domain or page.
Review:
- cPanel redirects
- .htaccess rules
- WordPress settings
- Application configuration
- CDN or proxy settings where applicable
Check whether DNS changes are still propagating
DNS changes are not always visible immediately.
Different internet providers and DNS resolvers may update at different times.
Check the domain status
Make sure the domain:
- Is active
- Has not expired
- Is not suspended
- Is using the intended DNS configuration
Clear local DNS and browser cache
If the DNS is correct but you still see the old website, try:
- Opening the domain in a private browser window
- Testing from another device
- Testing from another internet connection
- Restarting your router where appropriate
Important
Avoid making repeated DNS changes while propagation is still in progress.
Frequent changes can make troubleshooting more difficult.
Need assistance?
If the domain still points to the wrong website, please contact our support team and include:
- The domain name
- The expected hosting service
- Any recent DNS or nameserver changes
- The website currently being displayed
